U.S. Embassy & Consulate
in Kazakhstan

Emergency Contacts

In the case of an emergency involving a U.S. citizen, please contact the Consular Section in either the U.S. Embassy in Astana or U.S. Consulate General in Almaty, depending on your location.

The U.S. Embassy in Astana can be reached at the following numbers during regular business hours (Monday-Friday 8:00AM to 4:30PM): 

• From inside Kazakhstan: (+7-7172) 70-21-00
• From the United States: 011-7-717-270-21-00

For emergencies that occur after regular business hours or on weekends, please contact the U.S. Embassy and ask to speak to the Duty Officer at:    

• From inside Kazakhstan: (+7-7172) 70-22-00
• From the United States: 011-7-777-258-4879

The U.S. Consulate General in Almaty can be reached at the following numbers during regular business hours (Monday-Friday 8AM to 5PM): 

• From inside Kazakhstan: (+7-7272) 50-49-01
• From the United States: 011-7-727-250-4901

For emergencies that occur after regular business hours or on weekends, please contact the U.S. Consulate General in Almaty and ask to speak to the Duty Officer at:    

• From inside Kazakhstan:  8-777-0072359
• From the United States: 011-7-777-0072359

Please note that these phone numbers are not for visa inquiries or any non-emergency consular matter.  Any non-emergency and non-visa related consular inquiry may be sent by email to USAKZ@state.gov.

You are welcome to express your opinion about our services by filling out our Customer Service Survey (PDF, 38 KB)

Routine citizen services, including passport and notarial services, are performed:

• In Astana on Tuesdays, Wednesdays and Thursdays from 2 – 4 p.m.
• In Almaty on Mondays, Wednesdays, and Fridays from 2 – 4 p.m.

Closed on American and Kazakhstani holidays.

Please make an appointment before you visit the Consular Section.