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Emergency Contacts

In the case of an emergency involving a U.S. citizen, please contact the Consular Section in either the U.S. Embassy in Astana or U.S. Consulate General in Almaty, depending on your location.

The U.S. Embassy in Astana can be reached at the following numbers during regular business hours (Monday-Friday 8:00AM to 4:30PM): 

For emergencies that occur after regular business hours or on weekends, please contact the U.S. Embassy and ask to speak to the Duty Officer at:    

The U.S. Consulate General in Almaty can be reached at the following numbers during regular business hours (Monday-Friday 8AM to 4:30PM): 

For emergencies that occur after regular business hours or on weekends, please contact the U.S. Consulate General in Almaty and ask to speak to the Duty Officer at:    

Please note that these phone numbers are not for visa inquiries or any non-emergency consular matter.  Any non-emergency and non-visa related consular inquiry may be directed to our U.S. Citizen Services Navigator

You are welcome to express your opinion about our services by filling out our Customer Service Survey (PDF, 38 KB)

Routine citizen services, including passport and notarial services, are performed:

  • In Astana on Tuesdays, Wednesdays and Thursdays from 2 – 4 p.m.
  • In Almaty on Mondays, Wednesdays, and Fridays from 2 – 4 p.m.

Closed on American and Kazakhstani holidays.

Please make an appointment before you visit the Consular Section.

 

U.S. Embassy in Astana

Location & Information: 

Rakhymzhan Koshkarbayev Avenue, No. 3.
Astana, Kazakhstan, 010010
Phone: +7 (7172) 70-21-00
Fax: +7 (7172) 54-09-14

Email: astanainfo@state.gov
For all invitations or matters regarding protocol, please email astanaprotocol@state.gov.

U.S. Citizen Services

Visas

  • For general visa questions and information on how to apply, please contact our contact customer service. 
  • For inquiries about a specific case that we are processing, you may contact our Visa Unit through the visa navigator  (Google Forms).

U.S. Consulate General Almaty

Location & Information: 

Samal-2, 97 Zholdasbekov Street,
Almaty, Kazakhstan, 050051
Tel: +7 (727) 250-48-02
Email: Almaty@state.gov
For all invitations or matters regarding protocol, please email:  USCGAlmaty@state.gov

U.S. Citizen Services

Visas

  • For general visa questions and information on how to apply, please contact our contact customer service. 
  • For inquiries about a specific case that we are processing, you may contact our Visa Unit through the visa navigator  (Google Forms).