Using ERA – Frequently Asked Questions(FAQ) Answered

Q: What can I do if I forgot my secret answer, or failed to log in the system three times?

A: After the third time failure, your account will be temporarily locked, and you cannot make any log-in attempts for a 30-minute period. Once your account is unlocked, please put the correct username (email address) and password. If you do not remember your password, you can reset the password by clicking “Forgot Password” and answering the 3 secret questions that you chose when you first set up the ERA account.

If you forget your password and secret answers, you must create a new ERA account with a different email address. Please remember your username, password. And secret answers. WE CANNOT ASSIST YOU in resetting your password.