Information for Visa Applicants about the Current State of Visa Services

VIsa close up

Information for visa applicants about the current state of visa services:  As of March 19, 2020, the United States Embassy in Nur-Sultan and Consulate General in Almaty suspended routine immigrant and nonimmigrant visa appointments. We will resume routine visa services as soon as possible but are unable to provide a specific date at this time.  We continue to provide emergency and mission critical services as described below.

Nonimmigrant Visas:

No appointments are available for regular tourist, business, student, or other nonimmigrant visa categories except as described below. We are currently processing visa applicants for the following categories of travelers only:

  • Diplomats and international organization officials
  • Medical professionals involved in the COVID-19 response in the United States
  • Air crew (C1/D visas)
  • Medical emergencies

If you fall into one of these categories, please follow the guidance provided at https://www.ustraveldocs.com/kz_ru/kz-niv-expeditedappointment.asp or contact us via: support-kazakhstan@ustraveldocs.com or the toll free numbers: 7 727 350 5703; 8 800 100 2554 to request an emergency appointment. Note that submitting a request for an emergency appointment does not guarantee that your request will be approved.

Visa renewals by interview waiver: The Embassy in Nur-Sultan and Consulate General in Almaty are now accepting interview waiver applications for qualifying B1/B2 renewal applicants only. We are unable to accept interview waiver applications for any other visa category. Click here for more information.

Visas previously refused under 221(g): Non-immigrant visa applicants who have already attended an interview but whose applications were refused under section 221(g) of the Immigration and Nationality Act may submit additional information through Pony Express. Click here for more information on submitting pending documentation for your visa application.

Immigrant Visas:

The Consulate General in Almaty is currently contacting applicants for IR1, CR1, IR2, and CR2 visas whose appointments were cancelled in March and April with instructions for rescheduling their appointments. Applicants only in these visa categories (spouses and children of U.S. citizens) whose applications were refused under section 221(g) of the Immigration and Nationality Act may also continue their applications at this time. Click here for instructions on how to submit pending documents.

No appointments are available for regular immigrant visa interviews for all other visa categories. Applicants in the following categories with an approved petition that is pending scheduling of an interview by the National Visa Center with an urgent need to travel may submit a request for an emergency appointment by emailing NVCExpedite@state.gov. Applicants whose interview appointment was cancelled due to the COVID-19 pandemic in one of the following categories with an urgent need to travel may submit a request for an emergency appointment by emailing USAKZ@state.gov:

  • K (fiancé)
  • Family preference (F) categories in which a dependent child will turn 21 (“age out”) before December 31, 2020

Note that submitting a request for an emergency appointment does not guarantee that your request will be approved. Requests should include a detailed explanation of your urgent need to travel.