Flag

An official website of the United States government

Travel Advisory Level 2: Exercise Increased Caution Travel Advisory Level 2: Last Update: Reissued with updates to health information. Read More...
Important U.S. Citizen Services Information
Payment Details
Appointments & Locations
Security Information
Reasonable Accommodation

Payment Methods & Details

Fees for passport services can be paid at the Embassy/Consulate cashier on the day of the applicant’s scheduled appointment. Fees can be paid in U.S. Dollars or with a major debit/credit card.

Appointments & Locations

Please make an appointment before you visit the Consular Section.

U.S. Embassy in Astana 
Rakhymzhan Koshkarbayev Avenue, No. 3.
Astana, Kazakhstan, 010010
Phone: +7 (7172) 70-21-00
Fax: +7 (7172) 54-09-14

Schedule an Appointment in Astana

 

 

U.S. Consulate General Almaty
Samal-2, 97 Zholdasbekov Street,
Almaty, Kazakhstan, 050051
Tel: +7 (727) 250-48-02

Schedule an Appointment in Almaty

Security Information

We suggest arriving 15 minutes before your scheduled appointment to allow time for security checks at the Embassy entrance.

When you arrive, let the guards know that you have an appointment with the American Citizen Services Unit.  You will be asked to show photo ID.
Our guards will check your belongings.  Cameras, mobile phones and other electronic devices are not allowed inside the Embassy.

Consulate guards are not allowed to store laptops or other large electronic devices. Please do not bring any laptops or other large electronic devices to your appointment.

Reasonable Accommodation

If you need reasonable accommodation for your appointment, we encourage you to request your accommodation immediately once you schedule your appointment. We make every effort to provide accommodations to persons with disabilities and medical conditions. Reasonable accommodations vary, depending on the situation and the person’s needs.
Examples of accommodations include, but are not limited to:

    • If you require a private appointment due to a medical condition or disability, we may schedule an alternative time for you to come in for your interview.
    • If you or your child has special needs that requires a private appointment in a quiet space without distractions, we may schedule an alternative time for you or your family to come in for your interview.
    • If you are unable to speak, you may be allowed to respond to questions in an agreed-upon nonverbal manner such as using pen and paper.
    • If you are deaf or hard of hearing, you may bring a sign language interpreter to translate during the interview if needed.
    • If you have low vision, we may provide you with communications in large print.

If you are unable to provide fingerprints because of a medical condition, including birth defects, physical deformities, skin conditions, you may qualify for a fingerprint waiver for certain fingers.

  • Interview waivers are only granted in extreme situations, such as having a medical condition that requires flying in an air ambulance.

The waiting room of the Consular Section and its restroom is wheelchair-accessible.