Emergency Contact – All Locations

In the case of an emergency involving a U.S. citizen, please contact the Consular Section in either the U.S. Embassy in Nur-Sultan or U.S. Consulate General in Almaty, depending on your location.

The U.S. Embassy in Nur-Sultan can be reached at the following numbers during regular business hours (Monday-Friday 8:00AM to 4:30PM): 

From inside Kazakhstan: (+7-7172) 70-21-00

From the United States: 011-7-717—270-21-00

For emergencies that occur after regular business hours or on weekends, please contact the U.S. Embassy and ask to speak to the Duty Officer at:    

From inside Kazakhstan: (+7-7172) 70-22-00

From the United States: 011-7-777-258-4879

The U.S. Consulate General in Almaty can be reached at the following numbers during regular business hours (Monday-Friday 8AM to 5PM): 

From inside Kazakhstan: (+7-7272) 50-49-01

From the United States: 011-7-727-250-4901

For emergencies that occur after regular business hours or on weekends, please contact the U.S. Consulate General in Almaty’s and ask to speak to the Duty Officer at:    

From inside Kazakhstan:  8-777-0072359

From the United States: 011-7-777-0072359

Please note that these phone numbers are not for visa inquiries or any non-emergency consular matter.  Any non-emergency consular-related inquiry may be sent by email to USAKZ@state.gov.

The U.S. Embassy Consular Section in Nur-Sultan, Kazakhstan is located at:

Rakhymzhan Koshkarbayev Avenue, No. 3.
Nur-Sultan, 010010
Entrance from Tauyelsyzdyk Street
Telephone: (+7-7172) 70-21-00
Fax: (+7-7172) 70-22-80
E-mail: USAKZ@state.gov

The U.S. Consulate General in Almaty, Kazakhstan is located at:

97 Zholdasbekov St.
Samal-2
Almaty, Kazakhstan 050051
(Use entrance A2 into the building and you will be escorted to the Consular section.)
Telephone: (+7-7272) 50-76-12
Fax: (+7-7272) 50-48-84
E-mail: USAKZ@state.gov

You are welcome to express your opinion about our services by filling out our Customer Service Survey   (PDF, 38 KB)

Routine citizen services, including passport and notarial services, are performed:

In Nur-Sultan on Tuesdays, Wednesdays and Thursdays from 2 – 4 p.m.

In Almaty on Mondays, Wednesdays, and Fridays from 2 – 4 p.m.

Closed on American and Kazakhstani holidays.

Please make an appointment before you visit the Consular Section.

Nur-Sultan                    Almaty