Emergency assistance

In the case of an emergency involving a U.S. citizen, please contact the Consular Section in either the U.S. Embassy in Nur-Sultan or U.S. Consulate General in Almaty, depending on your location.

The U.S. Embassy in Nur-Sultan can be reached at the following numbers during regular business hours (Monday-Friday 8:30AM to 5:30PM): 

From inside Kazakhstan: (8-717) 270-2100

From the United States: 011-7-717-270-2100

For emergencies that occur after regular business hours or on weekends, please contact the U.S. Embassy and ask to speak to the Duty Officer at:    

From inside Kazakhstan:  (8-717) 270-2200

From the United States: 011-7-777-258-4879

The U.S. Consulate General in Almaty can be reached at the following numbers during regular business hours (Monday-Friday 8AM to 5PM): 

From inside Kazakhstan: (8-727) 250-4901

From the United States: 011-7-727-250-4901

For emergencies that occur after regular business hours or on weekends, please contact the U.S. Consulate General in Almaty’s and ask to speak to the Duty Officer at:    

From inside Kazakhstan:  (8-727) 250-7612

From the United States: 011-7-777-222-1960

Please note that these phone numbers are not for visa inquiries or any non-emergency consular matter.  Any non-emergency consular-related inquiry may be sent by email to USAKZ@state.gov.