We have restored all routine visa operations as of December 2, 2020. For non-immigrant visa receipts valid on or after March 19, 2020 or purchased between March 19, 2020 and December 2, 2020, the U.S. Mission extended the validity of your payment (known as the MRV fee) until December 31, 2021, to allow all applicants who were unable to schedule a visa appointment as a result of the suspension of routine consular operations an opportunity to schedule and/or attend a visa appointment with the already paid fee. Fees paid on or after December 2, 2020 are valid for one year from the date of payment.
The purpose of your intended travel and other facts will determine what type of visa is required under U.S. immigration law. As a visa applicant, you will need to establish that you meet all requirements to receive the category of visa for which you are applying.
See our Directory of Visa Categories on usvisas.state.gov to determine which visa category might be appropriate for your purpose of travel to the United States.
U.S. entry information for visa applicants:
Entry of foreign nationals who were present in the following countries within 14 days prior to their arrival at the port of entry in the United States is suspended per Presidential Proclamation. If you reside in, have traveled recently to, or intend to travel to any of these countries prior to your planned trip to the United States, we recommend you postpone your visa interview appointment until 14 days subsequent to your departure from the subject country(ies). These rules apply to passengers transiting through these countries as well:
- European Schengen area
- United Kingdom
- Republic of Ireland
- South Africa
Click here for more information about the entry restrictions.
What is a Visa?
A citizen of a foreign country who seeks to enter the United States generally must first obtain a U.S. visa, which is placed in the traveler’s passport, a travel document issued by the traveler’s country of citizenship.
Certain international travelers may be eligible to travel to the United States without a visa if they meet the requirements for visa-free travel. The Visa section of this website is all about U.S. visas for foreign citizens to travel to the United States.
(Note: U.S. citizens don’t need a U.S. visa for travel, but when planning travel abroad may need a visa issued by the embassy of the country they wish to visit.).
To contact a customer service representative, please visit the GSS Contact Us page for full information or use contact information below:
Days: Monday – Friday
Time: 8.00am – 8pm
Phone: (8-800) 100-2554; (8-727) 350-57-03
The call center is closed on weekends, and U.S. and Kazakhstani national holidays that are observed by the U.S. Diplomatic Mission in Kazakhstan. If you have congressional inquiries, specific questions on filling out or unlocking the DS-160 visa application or passport withdrawal please contact the consular section by e-mail at: firstname.lastname@example.org. Please refer to our website for any other Nonimmigrant visa matters or contact the call center if your question is not covered in our FAQs.
Customer Service Statement
The Department of State manages the visa process strictly but fairly in order to best protect the United States. We are committed to the essential openness for which the United States has always been known. Travel to the United States is welcomed and encouraged.
We promise to you, the visa applicant, that:
- We will treat you with dignity and respect, even if we are unable to grant you a visa.
- We will treat you as an individual and your case as unique.
- We will remember that, to you, a visa interview may be a new or intimidating experience and that you may be nervous.
- We will use the limited time available for the interview to get as full a picture as possible of your travel plans and intentions.
- We will use our available resources to fairly assist all applicants to get appointments to allow travel in time for business, study, and other important obligations.
- We will post detailed and accurate information on visa requirements and application procedures on every Embassy and Consulate website.
- We will provide information on non-immigrant appointment waiting times at every Embassy and Consulate posted on http://travel.state.gov.
- We will explain the reason for any visa denial to you.
Furthermore, if you are a:
- Student, we will make every effort to ensure that you get an appointment and, if qualified, a visa in time to start classes.
- Medical and humanitarian emergency traveler, we will expedite processing for those dealing with life threatening emergencies.
- Business traveler, we will establish appropriate mechanisms to facilitate business travel and expedite cases of particular concern to American business.
At the same time, we expect you, the visa applicant, to:
- Plan your travel and visa application as far in advance as possible.
- Complete your application fully and accurately.
- Be forthcoming about your purpose and plans.
- Prepare for your interview by being able to clearly and concisely describe your intentions.