The Immigrant Section is located in Almaty only and processes visas for citizens and residents of Kazakhstan, Kyrgyzstan and Tajikistan.
All questions and inquiries regarding visas are handled by the U.S. Visa Service Desk. If you have questions that are not answered on our website, our customer service agents are ready to assist you. To contact a customer service representative please visit their website for full contact information.
American Citizen Services
In the case of an emergency involving a U.S. citizen, please contact the Consular Section in either the U.S. Embassy in Nur-Sultan or U.S. Consulate General in Almaty, depending on your location.
The U.S. Embassy in Nur-Sultan and the U.S. Consulate General in Almaty can be reached at the following numbers during regular business hours (Monday-Friday 8AM to 5PM):
Please note that the following phone numbers are not for visa inquiries or any non-emergency consular matter and consular staff will not be able to provide any assistance to such inquiries over the phone. Those with Nonimmigrant Visa questions should consult the Nonimmigrant visas page.
Nur-Sultan: From inside Kazakhstan: (8-7172) 70-2100; from the United States: 011-7-7172-70-2100
Almaty: From inside Kazakhstan: (8-727) 250-4901; from the United States: 011-7-727-250-4901
For emergencies that occur after regular business hours or on weekends, please contact the Duty Officer at:
Nur-Sultan: From inside Kazakhstan: (8-7172) 70-2200; from the United States: 011-7-777-258-4879
Almaty: From inside Kazakhstan: +7 (727) 250-48-02; from the United States: 011-7-777-007-2359