The Immigrant Section is located in Almaty only and processes visas for citizens and residents of Kazakhstan, Kyrgyzstan and Tajikistan.
Please send all Immigrant Visa inquiries to the following e-mail address: USAKZ@state.gov. All Immigrant Visa inquiries must include the case number that starts with ATA in the subject line (i.e. ATA1234567890)
Those who require assistance with an Immigrant Visa matter may contact the Consular Section at the following number:
Days: Monday, Wednesday
Time: 9:00 – 12:00
Phone: (7-727) 250-4900
Please note that this phone number is for Immigrant Visa inquiries only, not for Nonimmigrant Visa inquiries. Those with Nonimmigrant Visa questions should consult the Nonimmigrant visas page.
American Citizen Services
In the case of an emergency involving a U.S. citizen, please contact the Consular Section in either the U.S. Embassy in Astana or U.S. Consulate General in Almaty, depending on your location.
The U.S. Embassy in Astana and the U.S. Consulate General in Almaty can be reached at the following numbers during regular business hours (Monday-Friday 8AM to 5PM):
Please note that the following phone numbers are not for visa inquiries or any non-emergency consular matter and consular staff will not be able to provide any assistance to such inquiries over the phone Those with Nonimmigrant Visa questions should consult the Nonimmigrant visas page.
Astana: From inside Kazakhstan: (8-7172) 70-2100; from the United States: 011-7-7172-70-2100
Almaty: From inside Kazakhstan: (8-727) 250-4901; from the United States: 011-7-727-250-4901
For emergencies that occur after regular business hours or on weekends, please contact the Duty Officer at:
Astana: From inside Kazakhstan: (8-7172) 70-2200; from the United States: 011-7-777-222-1960
Almaty: From inside Kazakhstan: (8-777) 222-1960; from the United States: 011-7-777-222-1960